DOWNLOAD the Customer Health Score eBook here

THE BEST COMPANIES ARE BUILT ON

CUSTOMER SUCCESS

SmartKarrot is the most comprehensive customer success platform combining
aspects of engagement, onboarding, customer success operations,
adoption and customer experience.

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We help companies

Reduce churn and grow accounts

Proactively identify at risk and opportunity accounts.

Convert your trial customers.

Execute plans effectively for high touch and tech touch accounts

Drive onboarding effectiveness

Track and measure onboarding phases.

Design various touchpoints for the onboarding phase.

Personalize the onboarding experience for stakeholders.

Improve team productivity

Create and manage tasks for cross functional teams.

Single simplified 360 view to keep your customers at the center.

Automate actions to improve productivity.

Increase product adoption

Influence users to use your product the right way.

Track key features and drop-offs.

Manage in-application guidance and product feedback.

Enhance customer experience

Manage and influence each digital touch point positively.

Automate personalized reactions to customer behavior.

Manage experience across the journey.

All data and no actions
makes Jack a dull boy!

We believe it is time to move beyond systems of records to systems of execution.
Learn more about our extensive feature set driven by our success oriented architecture.

360 CUSTOMER
INSIGHTS

Create right operational view across financials, CRM, support and usage.
Get insights by phases, subscription
tiers and drill down by CSM portfolios.

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CONFIGURABLE
HEALTH SCORING

Make this relevant for you.
Easy configuration across
parameters and phases.

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SEGMENTATION &
PERSONALIZATION

Get granular. Create population
sets across accounts and
user base. Event, trigger,
demographics, device, browser.
We have you covered!

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PRODUCT
ADOPTION

Drive adoption and usage
through the lifecycle.
Leverage trigger driven
in-application guidance.

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COMMUNICATION &
CAMPAIGNS

Every touchpoint matters.
Configure multi-channel
communication including
in-application to make the
experience real time.

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SURVEYS & PULSE
FEEDBACK

Configure multi-category survey
and pulse feedback. Manage feature
feedback, CSAT, NPS using our
powerful trigger driven engine.

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AUTOMATION

Manage your tech touch
customers end-end.
Easy configurations for
multi-channel touchpoints.

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TASK
MANAGEMENT

Who does what by when?
Create, manage and track tasks
across teams. Integrate your
task management tool for a
seamless experience.

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EARLY WARNING
SYSTEM

Stakeholder change, usage drop,
contract expiration, milestones
missed are all early indicators.
Create flexible and complex
alert rules.

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True 360 Never
Looked This Good!

Customer Success Board

  • Portfolio Summary
  • Financials
  • Account Health And Trends
  • Tasks Summary
  • Feature Usage
  • Account Activity Feeds

Proud to be your
partner-in-success

We integrate fast to
make you sweat less

CRM, Helpdesk, Product Adoption, Billing, Communication, Tasks are all covered using our simple push/pull APIs.

Need a custom integration-let us know.

Ready to see us in action?

Schedule a demo now!